Last updated: December 2024
By accessing and using AutoWash Pro's services, you accept and agree to be bound by the terms and provision of this agreement. These terms apply to all visitors, users, and others who access or use our car wash and detailing services.
If you do not agree to abide by the above, please do not use this service. Your continued use of our services constitutes acceptance of these terms and any modifications we may make to them from time to time.
We reserve the right to modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of our services after any modifications constitutes acceptance of the updated terms.
AutoWash Pro provides professional car wash, detailing, and automotive care services. Our services include exterior washing, interior cleaning, paint protection, engine bay cleaning, and mobile services at your location.
We strive to provide high-quality services using professional-grade equipment and premium products. However, the specific results may vary depending on the condition of your vehicle, weather conditions, and other factors beyond our control.
All services are performed by trained professionals who follow industry best practices and safety protocols. We maintain appropriate insurance coverage and follow all applicable health and safety regulations in the provision of our services.
Service appointments must be booked in advance through our website, phone, or in-person. We require accurate contact information and vehicle details to ensure proper service delivery and communication.
Appointments are subject to availability and may be rescheduled due to weather conditions, equipment maintenance, or other operational requirements. We will provide reasonable notice of any schedule changes and work with you to find alternative times.
Same-day appointments may be available but are not guaranteed. We recommend booking at least 24 hours in advance to ensure availability and allow for proper preparation of your service.
Payment is due at the time of service completion unless other arrangements have been made in advance. We accept cash, credit cards, debit cards, and digital payment methods as specified on our website or at our location.
Prices are subject to change without notice, but we will honor the quoted price for services already booked and confirmed. Additional charges may apply for extra services requested during the appointment or for vehicles requiring special attention.
In case of payment disputes, we will work with you to resolve the issue fairly. Refunds are subject to our refund policy and will be processed within 5-10 business days of approval.
You may cancel or reschedule your appointment up to 24 hours before the scheduled time without penalty. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
We understand that emergencies and unexpected situations may arise. In such cases, please contact us as soon as possible, and we will work with you to find a suitable solution.
We reserve the right to cancel appointments due to severe weather conditions, equipment failure, or other circumstances that may compromise service quality or safety. In such cases, we will reschedule your appointment at no additional cost.
Customers are responsible for removing all personal belongings, valuables, and loose items from their vehicle before service. We are not responsible for any items left in the vehicle during service.
You must inform us of any existing damage, modifications, or special conditions of your vehicle that may affect the service. This includes aftermarket parts, custom paint jobs, or any areas that require special attention.
Customers must provide accurate vehicle information and ensure that their vehicle is accessible for service. This includes providing proper access to the vehicle and ensuring it is in a safe condition for our staff to work on.
While we take every precaution to protect your vehicle, AutoWash Pro's liability is limited to the cost of the service provided. We are not responsible for pre-existing damage, wear and tear, or damage caused by factors beyond our control.
Our liability does not extend to consequential damages, lost profits, or other indirect losses. We maintain appropriate insurance coverage, but our liability is limited as described in these terms.
If you believe we have caused damage to your vehicle, you must report it immediately upon completion of service. We will investigate all claims promptly and fairly, and we maintain insurance coverage for legitimate claims.
We guarantee that our services will be performed to professional standards using appropriate equipment and products. If you are not satisfied with the service quality, please contact us within 24 hours of service completion.
We will address any legitimate concerns about service quality at no additional cost. This may include re-performing the service or providing appropriate compensation as determined by our management.
Our satisfaction guarantee does not cover damage that was present before service, damage caused by customer negligence, or issues that arise after service due to external factors such as weather or road conditions.
Customers are prohibited from bringing hazardous materials, illegal substances, or dangerous items to our service location. We reserve the right to refuse service if we determine that a vehicle poses a safety risk.
Any threatening, abusive, or inappropriate behavior toward our staff will result in immediate termination of service and may result in permanent refusal of future services.
We do not provide services for vehicles that are stolen, involved in illegal activities, or that we reasonably believe may be used for illegal purposes. We cooperate fully with law enforcement when required.
We collect and use your personal information in accordance with our Privacy Policy. This includes contact information, vehicle details, and service history necessary to provide our services.
We implement appropriate security measures to protect your personal information and do not share it with third parties except as necessary to provide our services or as required by law.
You have the right to access, update, or delete your personal information as described in our Privacy Policy. We will respond to such requests within a reasonable timeframe and in accordance with applicable laws.
All content on our website, including text, graphics, logos, images, and software, is the property of AutoWash Pro and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or use our content without express written permission. This includes our service descriptions, pricing information, and any proprietary methods or techniques we use.
Any feedback, suggestions, or ideas you provide regarding our services may be used by us without compensation or attribution, unless otherwise agreed in writing.
These terms are governed by the laws of India, and any disputes will be resolved in the courts of Bangalore, Karnataka. We encourage customers to contact us directly to resolve any issues before pursuing legal action.
In case of disputes, we will first attempt to resolve the matter through direct communication and negotiation. If this is not successful, the matter may be referred to mediation or arbitration as appropriate.
We are committed to fair and transparent business practices and will work with customers to resolve any legitimate concerns about our services or business practices.
For questions about these terms of service or any other inquiries, please contact us using the information provided below. We are committed to providing clear and helpful responses to all customer inquiries.
You can reach us by email at info@louisanceu.org, by phone at +91 61405 75486, or by visiting our location at 123 MG Road, Koramangala, Bangalore, Karnataka 560034. Our customer service team is available during business hours to assist you.
We will respond to your inquiries within 24 hours during business days. For urgent matters, please call our customer service number for immediate assistance.