Last updated: December 2024
At AutoWash Pro, we collect various types of information to provide you with the best possible car wash and detailing services. This includes personal information such as your name, phone number, email address, and vehicle details when you book our services.
We also collect technical information including your IP address, browser type, device information, and website usage patterns to improve our services and website functionality. This data helps us understand how visitors interact with our website and allows us to optimize the user experience.
Additionally, we may collect information about your service preferences, appointment history, and feedback to personalize our services and improve customer satisfaction. This information is collected through our booking forms, customer service interactions, and service feedback systems.
We use the collected information primarily to provide and improve our car wash and detailing services. This includes processing your service bookings, scheduling appointments, and ensuring we can contact you regarding your service requests.
Your contact information is used to send you service confirmations, appointment reminders, and important updates about your scheduled services. We may also use your information to send you promotional materials about new services, special offers, and seasonal maintenance tips, but only if you have opted in to receive such communications.
We analyze usage patterns and customer feedback to continuously improve our services, develop new offerings, and enhance the overall customer experience. This data helps us understand which services are most popular and identify areas for improvement in our operations.
We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your information is shared only with trusted service providers who assist us in operating our business, such as payment processors, scheduling systems, and customer service platforms.
We may share your information with law enforcement agencies, government authorities, or other third parties when required by law, court order, or to protect our rights, property, or safety, or that of our customers and the public.
In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the business transaction. We will notify you of any such changes and provide you with options regarding your personal information.
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security audits of our systems.
Our staff members are trained in data protection practices and are required to maintain the confidentiality of customer information. Access to personal data is restricted to authorized personnel only, and we regularly review and update our security protocols.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any security incidents.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device that help us provide personalized content and improve website functionality.
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period. You can control cookie settings through your browser preferences, though disabling cookies may affect some website functionality.
We also use analytics tools to understand how visitors use our website, which pages are most popular, and how users navigate through our site. This information helps us improve our website design, content, and user experience.
You have the right to access, update, or delete your personal information at any time. You can request a copy of the information we have about you, and we will provide it within a reasonable timeframe. You also have the right to correct any inaccurate information we may have.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. You can also request that we stop processing your personal information for certain purposes, though this may limit our ability to provide you with certain services.
If you have concerns about how we handle your personal information, you can file a complaint with us directly, and we will investigate and respond to your concerns promptly. You also have the right to lodge a complaint with relevant data protection authorities if you believe your rights have been violated.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it was collected.
Service-related information, such as appointment history and service records, may be retained for several years to provide you with better service and maintain accurate business records. Marketing information is retained until you opt out or request deletion.
When we no longer need your personal information, we will securely delete or anonymize it. In some cases, we may retain certain information for longer periods if required by law or for legitimate business purposes such as fraud prevention or legal compliance.
Our website may contain links to third-party websites or services that are not controlled by AutoWash Pro. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you use.
We may use third-party service providers for payment processing, email marketing, customer relationship management, and other business functions. These providers are required to maintain appropriate security measures and use your information only as necessary to provide their services.
Some of our third-party partners may use cookies or similar technologies on our website. We work with reputable partners who are committed to protecting user privacy, but we cannot control their specific privacy practices.
If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India where our servers are located. By using our services, you consent to the transfer of your information to India.
We ensure that any international transfers of personal data are conducted in accordance with applicable data protection laws and include appropriate safeguards to protect your information. We work with trusted partners who maintain adequate data protection standards.
If you have questions about international data transfers or want to know more about the safeguards we have in place, please contact us using the information provided in the contact section of this policy.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through our website, email, or other appropriate means.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes acceptance of the updated terms.
If you do not agree with any changes to this privacy policy, you may discontinue using our services and request that we delete your personal information, subject to any legal or contractual obligations we may have.
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the following information. We are committed to addressing your privacy concerns promptly and transparently.
You can reach us by email at info@louisanceu.org, by phone at +91 61405 75486, or by visiting our location at 123 MG Road, Koramangala, Bangalore, Karnataka 560034. Our customer service team is available to assist you with any privacy-related inquiries.
We will respond to your privacy inquiries within 30 days of receiving your request. If you need immediate assistance or have urgent privacy concerns, please call our customer service number during business hours for faster response.