Last updated: December 2024
AutoWash Pro offers refunds under specific circumstances where we are unable to provide the agreed-upon service or when service quality falls below our professional standards. Refunds are considered on a case-by-case basis and are subject to the terms outlined in this policy.
To be eligible for a refund, you must contact us within 24 hours of service completion and provide a clear explanation of the issue. We will investigate all refund requests promptly and fairly, considering the specific circumstances of each case.
Refunds are not available for services that have been completed to our professional standards, even if the results do not meet your personal expectations. We will work with you to address any legitimate concerns about service quality before processing refunds.
If you are not satisfied with the quality of our service, please contact us immediately upon completion of the service. We will inspect the work and determine if the issue is due to our service quality or other factors beyond our control.
For legitimate service quality issues, we will first offer to re-perform the service at no additional cost. If re-performing the service is not possible or if you prefer a refund, we will process a full refund within 5-10 business days.
We will document all service quality issues and take appropriate measures to prevent similar problems in the future. Your feedback helps us maintain and improve our service standards.
If you cancel your appointment more than 24 hours in advance, you are entitled to a full refund of any prepaid amounts. Cancellations made less than 24 hours in advance may be subject to a cancellation fee as outlined in our terms of service.
If we cancel your appointment due to weather conditions, equipment failure, or other circumstances beyond our control, you will receive a full refund or the option to reschedule at no additional cost.
Same-day cancellations due to customer emergencies or unexpected circumstances will be handled on a case-by-case basis. We understand that emergencies can arise and will work with you to find appropriate solutions.
Refunds will be processed using the same payment method used for the original transaction. For credit card payments, refunds will appear on your statement within 5-10 business days, depending on your bank's processing time.
For cash payments, refunds will be provided in cash at our location during business hours. For digital payments, refunds will be processed through the same digital platform used for the original payment.
We cannot process refunds to different payment methods or accounts than those used for the original transaction. This policy helps protect against fraud and ensures proper financial record-keeping.
In some cases, we may offer partial refunds when only a portion of the service was completed or when certain aspects of the service did not meet our standards. Partial refunds are calculated based on the specific services that were not completed or were unsatisfactory.
For service packages that include multiple components, we will assess each component individually and provide refunds only for the portions that were not completed satisfactorily.
Partial refunds may also be offered when external factors, such as weather conditions, prevent us from completing certain aspects of the service, even though we performed the work that was possible under the circumstances.
Certain services are non-refundable once completed, including services that involve the application of products that cannot be removed, such as ceramic coatings or paint protection films. These services create permanent changes to your vehicle.
Services that involve significant time investment or specialized equipment setup may also be non-refundable if the service was completed according to our professional standards, even if the results do not meet your expectations.
We will clearly explain any non-refundable aspects of services before beginning work and will obtain your acknowledgment of these terms before proceeding with such services.
Approved refunds will be processed within 5-10 business days of approval. The exact timing depends on your payment method and bank processing times. We will provide you with a confirmation number and estimated timeline when processing your refund.
For credit card refunds, the refund will appear on your statement within 5-10 business days, but the exact timing depends on your bank's processing schedule. We cannot control bank processing times.
If you do not see your refund within the expected timeframe, please contact us with your refund confirmation number, and we will investigate the status of your refund.
To process a refund, we may require documentation of the issue, such as photographs of unsatisfactory work or written descriptions of the problem. This documentation helps us understand the issue and prevent similar problems in the future.
For service quality issues, we may need to inspect the vehicle to determine the cause of the problem and assess whether it is related to our service or other factors.
We will maintain records of all refund requests and resolutions for our internal quality improvement processes and to ensure consistent application of our refund policy.
If you disagree with our refund decision, you may request a review by our management team. We will conduct a thorough investigation of your case and provide a written explanation of our decision.
For complex disputes, we may involve third-party mediation or arbitration as appropriate. We are committed to fair resolution of all customer concerns and will work with you to find appropriate solutions.
We maintain records of all dispute resolutions and use this information to improve our services and prevent similar issues in the future.
Refunds will not be provided for issues that arise after service completion due to factors beyond our control, such as weather damage, accidents, or normal wear and tear. We are not responsible for damage that occurs after our service is completed.
We will not provide refunds for services that were completed according to our professional standards but did not meet unrealistic expectations or demands that exceed the scope of our standard services.
Refunds are not available for services that were modified or customized beyond our standard offerings at the customer's request, unless the modifications were not completed as agreed.
To request a refund, please contact us at info@louisanceu.org or call +91 61405 75486. Please provide your service details, the reason for the refund request, and any relevant documentation.
We will respond to all refund requests within 24 hours during business days. For urgent matters, please call our customer service number for immediate assistance.
When contacting us about refunds, please have your service receipt or confirmation number ready to help us process your request more efficiently.
We may update this refund policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on our website and will apply to services booked after the effective date of the changes.
We will notify customers of any significant changes to our refund policy through our website, email notifications, or other appropriate means.
If you have questions about this refund policy or need clarification on any terms, please contact us using the information provided in the contact section of this policy.